Frequently Asked Questions
Will my booking be guaranteed once I have sent in the booking form?
Unfortunately we cannot guarantee a place until the course fee has been paid.
How do we pay for the course?
When you fill in the booking form for the workshops and press submit this will take you directly to a paypal or Wix check out. We therefore hold no card details and are just informed of your payment. Once payment is received your place on that workshop is confirmed.
If you are applying for a Masterclass or Reedmaking lesson then you will fill in a specific booking form for those activities. This will submit your request for a masterclass/lesson and we will be in touch to organise a mutually suitable time. Once we have confirmed when this will take place we will email you an invoice via paypal. Once you have paid the invoice your masterclass or lesson is then confirmed.
I am having problems booking my workshop, what shall I do?
Please email us straight away with details of what is happening so we can work out if it is a glitch on our site, or paypal or something else. We will get back to you as soon as we can.
Why do you sometimes record the courses?
With Zoom there is the option to record meetings onto a cloud and we shall be doing this for some of the longer workshops. The reason is that if any of our participants have a technical failure on the day of the course they won't have to miss out. After the course we can send them recordings of the classes so they can still take part in some way.
Are your tutors DBS checked?
Any tutors used for any workshops via this website will be DBS checked and regularly working in music education which means they are regularly checked and have taken all the up to date courses via the education establishments that they work in.